Step 1. Please run this systems check (click here) first before accessing MindTap to ensure your computer is optimized to use MindTap in terms of:

Browser
Javascript
Cookies
Flash
Popups

If you get all green checks then you are good to go and skip to Step 3. If you get a red exclamation point (!) for any particular area and need to correct proceed to step 2.

Step 2. Note the area of the systems check where you got a red exclamation point (!) and then refer to the PC or MAC system requirements documents below for step-by-step directions with screen shots for how to adjust and correct your issue. You click on the relevant piece within the PDF table of contents on the first couple pages of these documents to be hyperlinked directly to the needed directions:

PC System Requirements

Mac System Requirements

After correcting your issue, rerun the systems check (click here) again to make sure you get all green checks. If so then you are good to proceed to Step 3.

Step 3. After successfully running the systems check you can follow the directions for student registration of your MindTap access code below:

MindTap Student Registration Instructions

If you run into any issues using accessing or using MindTap that you can’t figure out yourself, refer to the tech support link below:

Cengage Technical Support

This will provide you with a short form to fill out where you can describe your problem and create a case, after which you will provided with a case ID. Cengage’s tech support team will then email you with a resolve to your issue or asking for more information. Alternatively, at this point, you can call into tech support and reference the case ID. Here is the tech support number and hours:

Number: 800-354-9706 option 5, then option 1
Hours:

Monday-Thursday: 8:30am-9pm EST
Friday: 8:30am-6pm EST